FAQ
Find answers to our most frequently asked questions.
Find answers to our most frequently asked questions.
Shipping & returns
What if it doesn’t work for me?
No worries! We offer a 30-day risk-free return policy. If you're not satisfied with your purchase, just contact our support team within 30 days of receiving your item and we'll help you with a hassle-free return or refund.
How long does shipping take?
Shipping times vary depending on your location:
Australia & UK : 6–12 business days
US & Canada : 7–14 business days
Europe : 7–15 business days
Please allow a few extra days during peak seasons.
Have further questions? Contact us
How much is shipping? Where do you ship to?
We offer FREE shipping to 20+ countries around the world. If you can enter your address at checkout, we can ship to you! We'll be sure to send the correct plug type for your country, too.
Can you tell me more about your shipping process?
Once your order is placed, it’s processed within 1–3 business days. You’ll receive a tracking number via email once your item ships. We partner with reliable global couriers to ensure smooth and safe delivery.
Have further questions? Contact us
How can I track my order?
Once your item is shipped, you'll receive a tracking link via email. You can also track your order using our Order Tracking page anytime.
Will I pay customs?
Most of our customers do not face customs fees. However, depending on your country’s regulations, some international orders may be subject to customs duties or taxes. These are the buyer’s responsibility and vary by location.
Find answers about our products
Products Information
Where can I find information on sustainability?
We’re working closely with our suppliers to reduce waste by offering made-to-order and minimal-packaging solutions where possible. While not all of our products are fully eco-certified, we aim to partner with vendors who follow responsible production practices.
Have further questions? Contact us
Can I see your certificates?
We work with trusted global suppliers who may carry certifications for safety, compliance, or materials. If you're looking for something specific, feel free to email our team and we’ll do our best to provide details.
Have further questions? Contact us
Where are your products made?
Our products are sourced from carefully selected manufacturers across Europe, and United States depending on the item. This helps us offer unique products at competitive prices without compromising quality.
Have further questions? Contact us
Do you offer samples of your product?
At this time, we do not offer free samples. However, we back every purchase with a 30-day risk-free guarantee, so you can shop with confidence knowing returns are always available if something doesn’t work out.
Have further questions? Contact us
Where can I find more information?
You can find detailed product descriptions, benefits, and specs directly on each product page. Still have questions? Just hit our Contact Us via email at office@vaastcart.com — we’re here to help!
"Great quality stuff for everyone who is looking for new trends. Customer support was super understanding when I ordered at the wrong address, and helped me replace it. Thanks, Vaastcart!"
Sofia R. Alberta, Canada.
